Protect your phone if it’s broken, stolen, or lost. Open Enrollment ends 9/2. Sign up now

Ready for that new device? Learn how you can upgrade

  1. Home
  2. Support
  3. Wireless
AT&T Wireless support
Get help with your wireless phone, plans, orders, and voicemail. Learn how to fix common issues or contact us.
Want personalized help?
Sign in

Top solutions

My device

Use our device how-to instructions to get your device set up for the first time. Plus learn how to set up voicemail, email, and much more.
Use our device how-to instructions to get your device set up for the first time. Plus learn how to set up voicemail, email, and much more.
Sign infor personalized help with your device.
Get voicemail setup info
Get help with calling issues
Get device help

Refresh your connection

Fix many service or eSIM issues by refreshing your connection.

Plans & services

Learn how to view, change, or manage your wireless service.
Manage plans & add-ons
Manage device data
Learn how to change your number

Hot topics

Get help with SIM cards, eSIMs, or lost devices.
Get started with an eSIM
Get started with a FirstNet eSIM
Get lost or stolen device help

Get your new device sooner

Upgrade to the newest device up to three times per year with AT&T Next Up Anytime.
Learn more about Next Up Anytime

Bill & payments

Check your bill, set up AutoPay, or make a payment.
Get AutoPay

Helpful info

If you have Wireless Account Lock turned on, you have to turn it off in the myAT&T app to complete some of these actions.

Upgrade options

Ready for that new phone or tablet? Find out if you’re eligible for an upgrade.

Order status

Track a current order or claim, or review your order or claim history.
Check order and claim status
View history
See all orders and claims

Returns & Trade-ins

Learn about trade-in options and get details on returning a device.
Start a trade-in
Return or exchange a device
Exchange a device under warranty

If you have Wireless Account Lock turned on, you have to turn it off in the myAT&T app to complete some of these actions.

Activate my device

Ready to join the AT&T network?
Activation & Setup

Device setup

Have a new device? Find out how to:
Transfer contacts between devices
Set up voicemail
Set up an AT&T Cell Booster

Feature setup

Learn how to use your new phone or tablet.
Set up your mobile hotpot
Get started with Wi-Fi calling
Learn about device protection

If you have Wireless Account Lock turned on, you have to turn it off in the myAT&T app to complete some of these actions.

Billing & account options

Learn about bill charges and other account options.
Understand your bill
Get the myAT&T app
Learn how to change a number

Usage details

Get a breakdown of your current talk, text and data usage.

Service changes

Stop, restart, or transfer your services.
Suspend your service
Restore your service
Transfer billing responsibility

Travel options

Find ways to use your device when traveling outside the U.S.
Learn about AT&T International Day Pass
Explore AT&T cruise packages
Review the AT&T coverage area

Device use when traveling

Get your device ready to travel and learn how to use it when you’re abroad.
Make sure your device works outside the U.S.
Talk and text to and from other countries
Access voicemail while abroad

Help when abroad

Explore service and device help for while you’re away from home.
Get help using data and Wi-Fi abroad
Learn how to manage usage abroad

Device security

Get details on our mobile security app and find out about common scams.
Explore the AT&T ActiveArmor app
Learn about SMiSHING and text scams
Get info on phishing and fake websites

AT&T Device Help app

Use the Device Help app to keep your device running smoothly.
Learn about Device Help for Apple
Learn about Device Help for Android

Help & tips

Get help with top issues.
Get help with Cell Booster

Calling issues

Having trouble making or receiving calls?
Check for outages
Get help with dropped calls
Troubleshoot wireless call issues

Text & data

Get help with internet, text, and email issues.
Fix your device’s internet
Get help with text messages
Troubleshoot mobile email

Other devices

Find help for other connected devices.
Reset your voicemail password
Troubleshoot calling issues

Browse topics

Activation, setup, transfer & unlock
Apps, features & voicemail
International
Network & hotspots
Plans & device protection
Upgrades, orders & installment plans
Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info.

Contact us

Chat with a rep

We’ll start by asking you a few questions.

Give us a call

Bill & account
800.331.0500 800.331.0500
M - F, 8 a.m. - 8 p.m. CT
Sa - Su, 9 a.m. - 7 p.m. CT
New service
888.333.6651 888.333.6651
M - F, 8 a.m. - 8 p.m. CT
Sa - Su, 9 a.m. - 7 p.m. CT
Support for travel abroad
+1.314.925.6925 +1.314.925.6925
Available 24/7
Disability resources
TTY: 866.241.6567 866.241.6567
Voice: 866.241.6568 866.241.6568
M - F, 9 a.m. - 7 p.m. CT
Sa, 9 a.m. - 6 p.m. CT
FirstNet
800.574.7000 800.574.7000
24/7