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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Find out how to configure advanced settings on your Wi-Fi gateway.

AT&T Internet - Internet connections, web browsing & security - Advanced information - Advanced gateway settings

Learn how to find your IP address or acquire a Static IP address.

AT&T Internet -Internet connections, web browsing & security - Advanced information -  IP address

Get detailed information on IP addresses and gateway configuration.

AT&T Internet - Internet connections, web browsing & security - Advanced information

AT&T Internet - Internet connections, web browsing & security - Apps & tools

Find your Wi-Fi information to connect devices, computers, and more to your home network.

AT&T Internet - Internet connections, web browsing & security- Home network & Wi-Fi gateway connections

Explore security features offered with AT&amp;T AntiVirus Plus powered by McAfee.

AT&T Internet - Internet connections, web browsing & security - Security & safety - AT&T AntiVirus Plus

Find ways to keep your home network safe.

AT&T Internet -Internet connections, web browsing & security - Security & safety - Network & equipment security

Explore options for keeping your family, personal info, and home network secure.

AT&T Internet - Internet connections, web browsing & security - Security & safety

Explore factors that impact internet speed and learn how to improve browsing.

AT&T Internet - Internet connections, web browsing & security - Web browsing & internet speeds

Learn about internet and Wi-Fi connections, tools, and security.

AT&T Internet - Internet connections, web browsing & security

Learn about discounted internet service and how to apply.

AT&T Internet - Billing & account – Plans & features - Discounted Internet service

Get information on your equipment and order.

AT&T Internet - Installation & order status - Order status

Find out how to prepare for professional installation.

AT&T Internet - Installation & order status - Preparing for installation

Learn what you need to install your internet service.

AT&T Internet - Installation & order status  - Self-installation

Read about AT&amp;T Internet Terms &amp; Conditions, early termination fees, and equipment replacement.

AT&T Internet - Installation & order status - Terms & Conditions

Get the details on your order and upcoming installation.

AT&T Internet - Installation & order status

Identify and fix issues with your Wi-Fi gateway.

AT&T Internet - Troubleshooting & repair - Internet equipment

Find out how to troubleshoot your AT&amp;T Internet service.

AT&T Internet - Troubleshooting & repair - Repair appointment

AT&T Internet - Troubleshooting & repair - Service

Get help troubleshooting your Wi-Fi gateway and internet service.

AT&T Internet  - Troubleshooting & repair

Learn how to access BGW320 settings and info.

AT&T Internet - Wi-Fi gateways & equipment  - BGW - BGW320

Learn how to access BGW210 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - BGW - BGW210

Find info and settings for BGW Wi-Fi gateways.

AT&T Internet - Wi-Fi gateways & equipment  - BGW

Learn how to access NVG599 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - NVG - NVG599

Learn how to access NVG589 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - NVG - NVG589

Learn how to access NVG510 settings and info.

AT&T Internet - Installation & order status - Wi-Fi gateways & equipment - NVG - NVG510

Find info and settings for NVG Wi-Fi gateways.

AT&T Internet - Wi-Fi gateways & equipment - NVG

Learn how to access Pace 5268 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - Pace - Pace 5268

Learn how to access Pace 5168 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - Pace - Pace 5168

Learn how to access Pace 5031 settings and info.

AT&T Internet -  Wi-Fi gateways & equipment - Pace - Pace 5031

Find info and settings for Pace Wi-Fi gateways.

AT&T Internet -  Wi-Fi gateways & equipment - Pace

Learn how to access 2Wire 3801 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - 2WIRE - 2Wire 3801

Learn how to access 2Wire 3800 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - 2WIRE - 2Wire 3800

Learn how to access 2Wire i38 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - 2WIRE - 2Wire i38

Learn how to access 2Wire 3600 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - 2WIRE - 2Wire 3600

Learn how to access 2Wire 2701 settings and info.

AT&T Internet - Wi-Fi gateways & equipment - 2WIRE - 2Wire 2701

Find info and settings for 2Wire Wi-Fi gateways.

AT&T Internet - Wi-Fi gateways & equipment - 2WIRE

Learn how to find and change settings for your Wi-Fi gateway.

AT&T Internet  -  Wi-Fi gateways & equipment

Get help with your internet service, Wi-Fi gateways, and extenders. Find out how to fix common issues or contact us.

AT&T Internet

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<ol><li>Unplug the power cord from the back of your gateway or modem. If you have: <ul><li>An internal battery backup, remove it</li><li>DSL, unplug the phone cord from your modem or gateway</li></ul></li><li>Wait 20 seconds.</li><li>Put the internal battery back in if you have one. </li><li>Plug the power cord back in. If you have DSL service, reconnect the phone cord.</li><li>Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.<br></li></ol>

Restart your gateway or modem manually

<ol><li>Sign in to <a href="https://www.att.com/support/internet/home" target="_blank" title="Link opens in a new window">Smart Home Manager</a> and select <strong>Network.</strong></li><li>Scroll to and select <strong>Home Network Hardware.</strong></li><li>Select <strong>Wi-Fi Gateway</strong> and then <strong>Restart.</strong></li><li>Select <strong>Restart</strong> again.</li></ol><strong>FYI: </strong>These gateways are compatible with Smart Home Manager: <br><ul><li>BGW320, BGW210</li><li>NVG589, NVG599</li><li>Pace 5031NV, Pace 5168, Pace 5268AC</li><li>2Wire 3600HGV, 2Wire 3801HGV, 2Wire 3800HGV-B</li></ul>

Restart your Wi-Fi gateway or modem

My gateway

Restart your gateway or modem manually

Use Smart Home Manager to restart your gateway

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