How to Switch Your Internet Service Provider
AT&T Internet
How to switch your internet service provider or transfer your existing home internet service
Thinking about switching your internet service provider (ISP)? Whether you want to switch to AT&T for faster internet and great deals, or you’re moving to a new home and need to transfer or upgrade your internet, we’re here to help.
How to switch your internet service provider
Looking to switch to AT&T from another internet service provider, like Xfinity or Spectrum? AT&T offers great deals, like special pricing and reward cards. With speeds up to 5 GIG,1 unlimited internet data and no annual contract, AT&T Fiber is hard to beat.
- First, check what internet options are available at your address. You’ll see our best deals on our fastest internet service at your address.
- Review your current provider’s contract to see if there are any cancellation fees.
- Schedule the installation of your new service so it overlaps with your old service, ensuring a smooth transition.
- Cancel your old service and return any equipment to your previous provider.
Move or transfer your AT&T Internet service
Are you an AT&T Internet customer who’s moving? If you’re moving to a new home and want to keep your current AT&T Internet service, transferring your service is simple. Just enter your new address to see what’s available at your new home. Then, follow the steps to check availability, transfer your internet, and schedule your move. In some cases, you may be able to set up your internet yourself at your new home. If not, you can schedule a professional installation with an AT&T technician.
You might want to upgrade your home internet if a faster plan is offered at your new address. Or, maybe you’ve found you don’t need the speed you have and want to look at more affordable internet plans. When you enter your new address, you’ll see the best internet plans available to you. If AT&T Fiber or Internet isn’t available at your new location, you may have the option to get AT&T Internet Air™, which is our home internet service delivered over the reliable AT&T 5G wireless network.1
If AT&T doesn’t offer internet service at your new address, we can help you cancel your service. Then, you’ll be able to sign up with a provider that serves your new neighborhood.
Are you moving and interested in switching to AT&T? If you want to shop AT&T Internet, you’ll also start by checking availability at your new address.
How fiber internet is installed
Upgrading to AT&T Fiber is simple. You can schedule an installation appointment with a technician or see if you’re eligible to self-install. Once your internet equipment is set up and your devices are connected to your new network, you’re ready to go.
How to suspend or cancel AT&T Internet service
If you need to temporarily pause your AT&T Internet service, you can place it on hold for reasons like military deployment, disaster relief, or other personal situations. To temporarily pause your AT&T Internet service, just call 800.288.2020.
If you’re moving and AT&T Internet isn’t available at your new address, canceling your service is simple.
If you’re canceling for another reason, call 800.288.2020.
- Have your account number and personal identification number (PIN) ready.
- Unless you are told otherwise in writing, you must return all AT&T internet equipment in good condition within 21 days of canceling your service. Do not remove or return any wall-mounted AT&T equipment.
How to return your AT&T Internet equipment
- If you have wall-mounted AT&T Internet equipment, leave it and its power cord in place. Do not remove or return these items.
- If your internet equipment is not wall-mounted, unplug it and take it to the nearest UPS Store®â€¯or FedEx® Office. AT&T retail stores do not accept equipment returns. Be sure to bring both your equipment and your account number.
- After UPS or FedEx scans, packs, and ships your equipment to us (at no cost to you), keep the receipt for your records.